Reference lists are the dropdown values used on tickets and support entries.
Where to find them
Support > Support References, then pick a list.
| List | Path | Used to |
|---|---|---|
| Support Category | /support-categories | Classify support entries and tickets |
| Support Group | /support-groups | Group support work |
| Support Type | /support-types | Define the kind of support |
| Ticket Label | /ticket-labels | Tag tickets (shown in the Label column) |
Add a value
- Open the list.
- Click Add (or the New ... button on an empty list).
- Enter the name and save. A Ticket Label also has a color.
You can also add values from inside a ticket or support form using the add button next to the dropdown.
Tips
- Support Category replaced the older Ticket Category list; the old address redirects to Support Category.
- Keep names short and consistent so grids and filters stay clean.