The Support group handles customer requests, internal work tickets and time logging.
Where to find it
Open Support in the sidebar. It contains:
| Item | Purpose |
|---|---|
| Dashboard | Support dashboard |
| Tickets - Support | Main list of tickets and support entries (/tickets) |
| Time Tracker | Start/stop timers and review logged time |
| Weekly Time Comparison | Compare logged time across weeks |
| Support References | Lookup lists: Support Category, Support Group, Support Type, Ticket Label |
The old Support list is no longer in the menu. Support entries are reached from Tickets - Support, for example with New Support.
Related pages
Tips
- Incoming emails, web forms and calls arrive in the Inbound Inbox first. Tickets can be created from there.
- Access to the group depends on the support module permission of your role or group.